Investigating - Our Engineers have notified us of scheduled maintenance today, Wednesday, May 31st at 10:30 AM PT - Thursday, June 1st, causing a brief disruption to Square Gift Cards on both the Point of Sale and Square Dashboard. Sellers and customers may experience slight latency or see a 500 error.
We understand how important it is for your business for all of our services to be up and running. We'll be sure to come back with another update, once we've confirmed that the exercise has been successfully completed. Thank you for your patience.
May 31, 2023 - 17:45 BST
Resolved -
We have confirmed the disruptions impacting some Square payment acceptance and Instant Transfers have been resolved. We appreciate your patience while we worked toward resolving this.
May 30, 20:40 BST
Update -
We are currently experiencing a disruption that is impacting some Square payment acceptance and Instant Transfers. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 30, 20:28 BST
Investigating -
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 30, 18:58 BST
Resolved -
We have confirmed the disruption impacting Sales Channels has been resolved. We appreciate your patience while we worked towards resolving this. Thank you.
May 25, 20:08 BST
Monitoring -
Our engineers are currently monitoring the metrics behind the disruption impacting Sales Channels on the Square Online Store Dashboard.
We appreciate your patience as we continue to work to resolve this issue. We'll provide another update here as we receive more information.
May 25, 20:02 BST
Investigating -
We are currently experiencing a disruption that is impacting the Square Online Store Dashboard. Sellers have reported seeing an “Oh no, something went wrong” error when attempting to view Sales Channels.
We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 25, 17:28 BST
Resolved -
We have released a fix for the earlier disruption that impacted SMS delivery of Square Invoices. Thank you for your patience with us as we worked to resolve this.
May 24, 21:58 BST
Identified -
Our engineers have identified the root cause for this disruption and are working on implementing a fix that will hopefully address this inconvenience. We will continue providing updates here. Thank you for your patience.
May 24, 20:11 BST
Investigating -
Our engineers have reported that SMS delivery of Square Invoices is currently degraded. At this time we recommend Sellers use Email Delivery as the delivery option for their Invoices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 24, 16:16 BST
Resolved -
We have released a fix for the earlier disruption that impacted Square Subscriptions.
Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this.
May 22, 22:16 BST
Update -
We are currently experiencing a disruption that is impacting some Square Subscriptions. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 21:51 BST
Investigating -
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 22, 21:11 BST
Resolved -
We have released a fix for the earlier disruption that resulted in some team members being unable to log into the Point of Sale app. Our engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue
May 19, 09:35 BST
Update -
We are currently experiencing a disruption which is resulting in some employees listed as team members having issues logging in the Square Point of Sale app on mobile devices. They would potentially see an error code after failing login that said Error Code: CB5.
We understand how important it is to have everything running smoothly, and our engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 19, 08:37 BST
Investigating -
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 19, 07:44 BST
Resolved -
Regarding the issue impacting some Square apps on Android devices, the fix for this will come in the next update. We recommend keeping an eye on your updates until then, during this time we also ask that you do not delete your Square apps. We appreciate your patience on this!
May 18, 00:58 BST
Update -
We are currently experiencing a disruption that is impacting some Square app downloads on Android devices. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 23:34 BST
Investigating -
We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 21:47 BST
Resolved -
We've resolved the earlier issue impacting Square Payroll. Thank you for your patience as we worked to resolve this issue.
May 17, 20:49 BST
Identified -
We are continuing to work on a fix for a disruption currently impacting some Square services. We understand how important it is for all of our services to be running for your business, we’ll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.
May 17, 20:21 BST
Investigating -
We are currently experiencing a disruption that is impacting some Square Payroll services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.
May 17, 20:14 BST