Square status - Ireland
Degraded Performance: Square Terminal and Cash Management
Incident
Report for Square IE
Resolved
The disruption with Square Terminal and Cash Management has been resolved. We appreciate your patience as our engineers worked to resolve this.
Identified
We have identified an issue with Square Terminal where some sellers are experiencing an error when trying to enable the Cash Management Setting.
If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:
- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes
Thanks for your patience while we work on a fix for this issue.
If you need Cash Management enabled, please perform a factory reset on your Terminal, which will fix this issue. Before performing a reset, please ensure:
- You do not have offline payments pending
- You know your WiFi password and Square account login details
- You have the time to perform the reset, which may take 10-15 minutes
Thanks for your patience while we work on a fix for this issue.
Investigating
We are currently receiving reports of Square Terminal users experiencing an error when trying to enable the Cash Management Setting. We are working closely with our Engineering teams to determine a cause and deploy a fix.
We will be back soon with another update.
We will be back soon with another update.
This incident affected: Point of Sale.