Performance Issues: Square Point of Sale for Android

Square status - Ireland

Incident Report for Square IE

Resolved

Our engineers have implemented a fix for the earlier issue we saw with some versions of the Square Point of Sale app (Android) freezing or crashing when viewing the Orders section, in the scenario where a percentage service charge had been applied to an order.

Thanks again for your patience as we worked to resolve this issue.

Posted Jan 28, 2022 - 01:57 GMT

Identified

We've identified an issue where the Square Point of Sale app freezes or crashes when viewing the Orders section, in the scenario where a percentage service charge has been applied to an order. Our engineers are presently working on a fix.

This issue is impacting Android devices running Square Point of Sale versions 5.82 to 5.84 as well as Square Terminal and Register devices running version 5.9.0057.

Thanks again for your patience as our team works to resolve this issue, and apologies for any inconvenience.

Posted Jan 27, 2022 - 23:30 GMT

Investigating

We're currently investigating an issue where the Square Point of Sale app freezes or crashes when viewing the Orders section, in the scenario where a percentage service charge has been applied to an order.

This issue appears to be impacting Android devices running Square Point of Sale versions 5.82 and 5.83, as well as Square Terminal and Register devices running version 5.9.0057.

Thanks for your patience as our team works to resolve this issue.

Posted Jan 27, 2022 - 23:02 GMT

This incident affected: Point of Sale.