Thanks for bearing with us while our engineering team is looking into this issue. If you are experiencing network issues with your Square Register or Square Terminal, please run through the troubleshooting steps below and ensure you meet the network requirements listed in the articles. Please do not factory reset your device*
If the troubleshooting steps don't resolve it, please contact our Customer Support team here https://squareup.com/help/contact and our engineers will look into your device settings and logs.
Posted Nov 07, 2022 - 08:52 GMT
Our Engineering team is continuing to investigate the issues impacting network connectivity on the Square Terminal and the Square Register.
If you are currently experiencing this issue on your device, please do not update your device software. We ask that you instead reach out to our Support Team directly to troubleshoot this further.
We’ll be back to update you with more information as it comes in.
Posted Nov 06, 2022 - 01:44 GMT
We are continuing to investigate the issue occurring with the Square Terminal and the Square Register. Please do not update your software on either devices. We thank you for your patience while our engineers work on finding the root cause of this disruption.
Posted Nov 04, 2022 - 17:02 GMT
We are receiving confirmed reports of network connectivity issues for the Square Terminal and Square Register. We are working closely with our Engineering teams to determine a cause and deploy a fix, and recommend from refraining from updating your software at this time.