We can confirm that the issues affecting Customer Management and Directory services have been stabilized and are once again considered fully operational. We appreciate you sticking with us while we worked to resolve this issue.
Posted Apr 21, 2022 - 21:22 BST
Update
Our teams have issued a solution and are currently monitoring behavior. Services are beginning to stabilize and we'll continue to provide updates as the fix progresses.
Posted Apr 21, 2022 - 18:51 BST
Monitoring
Our Teams have issued a fix and are currently monitoring services. Services appear to be stabilizing and returning to a functional state.
We’ll continue to update as the fix progresses.
Posted Apr 21, 2022 - 18:31 BST
Identified
Our Engineering Team is continuing to determine the root cause of disruptions to Customer Management & Directory. This will affect all Customer Directory services including Invoices, Marketing, Appointments, and Card on File payments.
